REFUNDS
Refund policy
We promise a 7-day money-back guarantee at checkout. This page is that promise, written down and binding.
Last updated: 15 September 2026
7-day money-back guarantee
If the service is not right for you, message us within 7 days of payment and we refund you in full, no questions asked.
There are no hidden conditions: we do not ask why, and we do not require that you have not published.
How to request a refund
Message us on WhatsApp (+20 150 543 8380) or email support@farahna.app with your registered phone number or your invitation link.
If you paid by local transfer: we refund to the same wallet or InstaPay account you paid from, within 3 business days of approving the request.
If you paid by card: the refund goes back to the same card, and usually appears on your statement within 5 to 10 business days depending on your bank.
Any transfer fees charged by your bank or wallet are outside our control.
After the 7 days
After 7 days there is no automatic refund, but if a technical problem stopped you from using what you paid for, message us — we will fix it or refund you.
This is a commitment we keep, not boilerplate.